🔐 Cloxy Privacy Policy

Cloxy (hereinafter referred to as "we") highly values your privacy and data security. We promise to follow the principles of minimal collection and transparent use when providing network acceleration services, and to protect your personal information from abuse, sale, or leakage.

1️⃣ Information We Collect

We only collect the most basic information during your use of our services, for account management and performance optimization. We do not record or store your browsing history, DNS queries, or accessed content.

Information we may collect includes:

• 📧 Account Information: Email address, username (for account registration, login, and service notifications)
• 📱 Device Information: Operating system, device model, app version (for compatibility optimization)
• 🌐 Connection Information: Connection time, node, bandwidth usage (for service quality monitoring and package traffic billing)
• 🧾 Payment Information: Order records (completed via third-party payment platforms; we do not store your card information)

2️⃣ Information We Do Not Collect

Cloxy explicitly does not collect the following information:

• ❌ The specific websites (URLs) you visit
• ❌ Browser activity, chat records, search content, and other private data
• ❌ DNS query logs
• ❌ Any content communication between your original IP and the target website

We use system-level proxies and only transmit encrypted traffic, never pre-intercepting or recording user data content.

3️⃣ Purpose of Information Use

The information we collect is only used for the following legitimate purposes:

• ✅ Providing service functions (e.g., connection, traffic statistics)
• ✅ Payment and billing processing
• ✅ Service experience optimization and troubleshooting
• ✅ User support and notifications (e.g., traffic alerts, maintenance notices)

We will not use your information for advertising or third-party marketing purposes.

4️⃣ Third-Party Services

To provide a complete service experience, we use the following trusted third-party services:

• Stripe / Alipay / PayPal (for payment processing)
• Telegram / Email services (for user communication)
• Cloudflare (for protection and access acceleration)

All third-party service providers have their own independent privacy policies. We only share information within the necessary scope and ensure compliance with privacy laws.

5️⃣ Data Security and Retention

• All transmissions are protected using encrypted protocols (such as HTTPS, TLS)
• We use access control mechanisms to prevent unauthorized data access
• User data is retained only as long as necessary for service continuity, and is promptly deleted after service termination or user request

6️⃣ Your Rights

According to applicable laws (such as GDPR, Cybersecurity Law, etc.), you have the following rights:

• Inquire about the data we hold about you
• Request correction or deletion of your personal information
• Withdraw consent or close your account
• File complaints or report data processing issues

You can exercise the above rights by contacting us:

📧 Email: support@cloxy.io

7️⃣ Policy Changes

We may update this privacy policy due to service optimization or legal requirements. All changes will be announced on the official website, and major changes will be notified to users by email.

By continuing to use Cloxy, you acknowledge that you have read and agree to all terms of this privacy policy. If you have any questions, please contact us at any time.

Cloxy Team