Frequently Asked Questions (FAQ)
❓ Why can't I access the internet after connecting?
Possible reasons include:
Unstable local network or firewall restrictions
→ Try switching between Wi-Fi/mobile data, or reconnect using a hotspot.Node is overloaded or unavailable
→ Open the client and try switching to another node.Incorrect DNS resolution
→ Enable custom DNS in the client settings (recommended: 8.8.8.8 or 1.1.1.1).
🔐 Still can't open some websites after connecting?
Check if split tunneling mode is enabled
→ Some sites may default to direct connection. Try switching to "Global Proxy Mode" or add custom rules.Website restrictions or national firewall
→ Try switching to nodes in different regions.Browser cache issues
→ Try using incognito/private mode to revisit the site.
📱 How to use Cloxy on mobile?
iOS users:
- Download Shadowrocket or Stash from the App Store
- Log in to the Cloxy user center to get your subscription link
- Import the link into the client and connect
Android users:
- Download Clash for Android
- Log in to the user center, scan the code or manually import the subscription config
- Start the proxy service
💻 How to use on Windows or macOS?
- Download and install Clash Verge (Windows) or ClashX (macOS)
- Log in to the Cloxy user center and copy your subscription link
- Paste the link into the client, import the config, and click connect
📊 What if my subscription traffic is not enough?
- Go to User Center
- Choose to upgrade your package for more traffic
- Invite friends to register for extra traffic rewards
📅 Why is my subscription not auto-renewing?
Possible reasons:
- "Auto-renew" option not enabled
- Payment method not bound or expired
- Current package has expired and not renewed
Please check your renewal status in account settings.
🧑💻 Get Help
If you encounter technical or account issues, please contact us via:
Cloxy, making global connections simple, safe, and fast.